Custom Order Policy

At Cosmic Creole, we strive to provide high-quality, personalized herbal products tailored to your needs. To ensure the best experience and maintain transparency, we have established the following policy for custom-made orders:

Herbal Intake Form and Agreement Waiver

Customers requesting a custom-made order are required to complete the Herbal Intake Form and sign the Herbal Agreement Waiver.
These forms must be submitted before the custom order's shipping date.
Failure to complete both forms by this deadline will result in the cancellation of the custom order and a full refund.

Refund Policy

If a refund is requested after the completion of the custom order, a partial refund will be issued. The partial refund amount will account for the cost of materials, time, and resources used to create the product.
Refund requests will not be accepted once the product has been shipped.

Deadlines and Communication

It is the customer's responsibility to provide all required information and forms promptly to avoid delays or cancellations.
Cosmic Creole will send reminders as needed to ensure all requirements are fulfilled.

If you have any questions or need assistance with your return, please reach out to our customer support team at cosmiccreole.com or visit our Contact page on our website.

Cosmic Creole reserves the right to modify this return policy at any time. Please check our website for the most up-to-date information on our return policy