Return Policies
Eligibility of Return
You may return a product to Cosmic Creole if it meets the following criteria:
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The item is in its original condition, unaltered, and with all original packaging and tags intact.
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The return request is initiated within 30 days of the purchase date.
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The product is not listed under our "Non-Returnable Items" section (see below for details).
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You can provide proof of purchase (order confirmation, receipt, or packing slip).
Non-Returnable Items
Certain items are not eligible for return. These include:
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Custom-made or personalized items.
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Items marked as final sale or clearance.
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Items without proof of purchase from Cosmic Creole.
Return Process
To initiate a return, please follow these steps:
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Contact our customer support team via email at support@cosmiccreole.com.
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Include your order number, the reason for the return, and any relevant photos to support your request.
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Every order will include a return label.
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Ship the item(s) to the address provided by our customer support team.
Refund Process
Upon receiving the returned item(s), we will inspect them to ensure they meet our return policy criteria. If the return is approved:
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For returns within 30 days of the purchase date, a full refund will be issued to your original payment method.
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If your return is outside the 30-day window, we may issue a store credit or an exchange at our discretion.
Please allow up to 10 business days for us to process your return after we receive it. Refunds will be processed in the original form of payment.
If you have any questions or need assistance with your return, please reach out to our customer support team at support@cosmiccreole.com or visit our Contact Us page on our website.
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Cosmic Creole reserves the right to modify this return policy at any time. Please check our website for the most up-to-date information on our return policy